How can we help?
Whatever you need a hand with, whether sorting out your account, getting to know Mack, or just having a question answered, this page points you to the right place.
Help articles
Step-by-step guides to setting up your family, adding children, monitoring chats, controlling contacts, notifications, screen time and backups.
Browse help articles →Delete your account
Want to leave Orbit? Request permanent deletion of your account and your data. You don't even need the app to do it.
Request deletion →Contact us
Got a question, some feedback, or a press or partnership enquiry? Drop the team a line and we'll get back to you.
Contact the team →FAQ
The questions families ask us most often: quick answers about how Orbit works, all in one place.
Read the FAQ →Mack help
Everything about Mack, Orbit's on-device AI safety guard: what it does, how you set it up, and where its limits are.
Mack FAQ →Privacy policy
Exactly what data Orbit holds, why we hold it, and the choices you have over it, in plain English.
Read the policy →Security
How Orbit keeps every message private with end-to-end encryption, and what that means for your family.
How we protect you →Terms of service
The agreement between you and Orbit: what you can expect from us, and what we ask of you.
Read the terms →Send feedback
Spotted something, or got an idea to make Orbit better? Tell us. Your feedback genuinely shapes what we build.
Share feedback →Parent guides
Our library of guides and resources to help you support your child's life online, written for real families.
Browse the library →